WSQ SPECIALIST DIPLOMA IN SERVICE (Training Vision Institute)
Course Information
Description
Course Overview
The WSQ Specialist Diploma in Service Leadership equips learners with skills and knowledge in leading a service team to deliver service excellence. The course covers topics such as developing service operations, optimising the workforce, managing partnerships, service recovery framework, managing the service brand, analysing service quality and customer satisfaction, fostering service innovation, developing new products and services, and driving service quality and customer satisfaction. The modules focus on strategies to promote a customer-centric environment, influence service teams towards goals, and monitor team performance for continual improvements. By attending these modules, students will be able to develop new services for better customer experiences, lead their organisations with a clear service vision, optimise manpower for service excellence, and engage in social media marketing. The course is relevant to all occupational roles in various industries, including retail, fast-moving consumer goods, and hospitality. With the knowledge and abilities gained from this Specialist Diploma, learners will be able to develop service operations plans, evaluate them against key performance indicators, implement corrective actions, and establish and maintain relationships to enhance service excellence.
Entry Requirements
Local Students
- 3 GCE ‘O’ level passes including English; or
- Higher Nitec in relevant industry or equivalent ; or
- Minimum 5 Years of work experience or
- Candidates with other qualifications will be assessed on a case-by-case basis .
International Students
- Completion of Year 12; or
- Completion of less than Year 12 will be considered if it is an official completion of High School in the country of origin; or
- IB Diploma or Pre-University Qualifications; or
- Other private or foreign qualifications will be assessed on a case-by-case basis .
AND
English Requirements :
- GCE 'O' Level English (minimum C6 grade); or
- Workplace Literacy (WPL) Level 5 (Average of Reading, Listening, Speaking & Writing Scores) ; or
- IELTS 5 or equivalent (applicable for International students); or
- Successfully pass TVI English Admission Test .
Successfully complete post-secondary programme conducted in English of at least 18 months duration .
Career Opportunities
Information not available.
Modules
Module 1: Lead with a Service Vision
Module 2 : Develop Service Operations
Module 3 : Optimise Workforce for Service Excellence
Module 4 : Manage Partnership For Service Excellence
Module 5 : Develop Service Recovery Framework
Module 6 : Manage Service Brand
Module 5 : Analyse Service Quality for Customer Satisfaction
Module 8 : Foster Service Innovation
Module 9 : Develop New Products and Services
Module 10 : Drive Service Quality And Customer Satisfaction
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18 months
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Full-time
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12 months
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Full-time
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Part-time
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Full-time
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Full-time
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12 months
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Full-time