Diploma in Service Management (CSM Academy International)
Course Information
Description
Let's Get Your Service Management Career Up And Running.
Our Diploma in Management Services helps advance your career in any industry, be it the retail, financial, IT, travel services or hospitality. Service is the key to success in every organization and the key to your career success is your ability to manage and deliver quality service. It is an evolving field of study that focuses on a number of disciplines.
Service managers must possess many qualities including business and financial management abilities, human development and relationship skills and communication and information technology knowledge, which focuses on fulfilling the needs and expectations of customers.
Services include all internal and external activities of organizations aimed at customer acquisition, retention and care. The Service Management program will prepare graduates to work with emerging profit and non-profit service sector companies, organizations and agencies and to effectively and efficiently manage the design, development and delivery of services.
Sign up for our Diploma in Management Services today!
Course Learning Objectives
The broad curriculum places emphasis on a combination of course work in all General Studies areas – the humanities, sciences and the arts in addition to the service specialization subjects forming a key part of an educational plan that nurtures graduates to live, think and work creatively.
Service is all-encompassing and applicable in all industries. Hence, the service specialization subjects taught are service skills and knowledge applicable in any industry, be it the retail, financial, IT services, hospitality, etc.
Service personnel meets customers of different cultures and personalities and as such, general studies like psychology, culture and so on will enhance your ability to deliver and manage services to a diverse audience.
Resident lecturers in Singapore are also handpicked from a pool of academics as well as industry practitioners to share their knowledge and experience with the students.
Entry Requirements
Minimum Entry Requirements:
- GCE ‘A’ level with at least 3 passes or equivalent or
- GCE ‘O’ Level holder with a minimum age of 30 at the point of application and 8 years of working experience
English Language Requirement:
• GCE ‘A’ Level pass in English or equivalent.
Career Opportunities
Service Management positions are devoted to operations and management, systems and technology and human resources:
Operations and management positions include customer service manager, call, help, or care centre manager, customer service operations manager, director of client relations and service expectations, service scheduling manager, service logistic manager, and field service manager.
Systems and technology positions include service pricing, database maintenance, communication systems and e-commerce. Human Resource Management positions include career development, change management, and awards and recognition coordination.
Our graduates are furnished with the leadership talent needed for the following service industries:
- Distribution (transportation, retail, wholesale)
- Physical (communication, repair, utilities)
- Business (finance, insurance, banking, public relations, consulting)
- Personnel (human resources, entertainment)
- Health (health care, elder care)
- Public (education, non-profit social / membership organizations, public administration)
Modules
This two-year part-time Diploma in Service Management program, which is registered with the Council for Private Education, comprises a total of 16 subjects and is modelled after the broad-based American
education system.
- General English
- Service Quality Management
- Business Law and Ethics
- Principles of Economics & Statistics
- Business Technology and Applications
- Financial and Accounting Management
- Helpdesk
- Principles of Entrepreneurial Effectiveness
- Design for Individual, Other and Society
- Design Thinking Tools
- Design Thinking Process
- Principles of Marketing
- Hospitality & Tourism
- Management & Organizational Behaviour
- Human Resources Management
- Social Psychology & Communication
Assessment Methodology
Examinations, assignments, projects.
Note:
In case students fail the main examination of a particular module, they are allowed to sit for ‘One’ supplement assessment with payment of the appropriate fee*. Students are to re-take the module, shall they fail the supplementary assessment. Modules are independent of each other.
* Refer to Miscellaneous Fees
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12 months
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Part-time
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12 months
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Full-time
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12 months
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Part-time
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12 months
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Full-time
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12 months
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Part-time
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12 months
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Full-time