DIPLOMA IN HOSPITALITY OPERATIONS (PART-TIME) (Birmingham Academy)
Course Information
Description
The Diploma in Hospitality Operations programme trains students for entry into the Hospitality Management domain. Students learn about the complex needs of hotel visitors, with an emphasis on resolving problems and elevating the overall service experience.
Upon completion of the course, the students would have a solid understanding across the whole range of hospitality operational management, covering:-
The Hospitality Industry in relation to the overall Tourism Industry
Understand the inter-related functions of the Hotel Front Office and the Housekeeping Departments
Appreciate the importance of the F & B Department
Controlling costs to ensure business viability from a hotel prospective
The improvement of supervisory skills from a hospitality industry perspective.
Appreciate the importance of acquiring effective training process model as a working tool.
Applying the marketing concepts in relation to the service nature of the hospitality industry.
Understand the importance of Quality Customer Service.
Entry Requirements
- 16 years of age and above
- Obtained at least a pass at GCE O Level in any three subjects or Pass in placement test or equivalent
- At least a pass at GCE O Level English or Pass in placement test or equivalent
Career Opportunities
Information not available
Modules
- Hospitality Operations Management
- Room Division Operations
- Food & Beverage Operations Management
- Hospitality Cost Control
- Supervisory Management
- Effective OJT Skills for Managers in Hospitality
- Hospitality Marketing
- Customer Service
Course Duration
Part-time, 8 months, 1 day per week, 6 hours per day
Manner of Teaching
Lectures, tutorial, discussion strategies, teamwork
Average Teacher – Student Ratio
1:73 (maximum)
Manner of assessment / examination
End-of-module written examination
Criteria for Graduation
Complete course and all modules must obtained at least 50%; And
Meet Minimum Attendance Requirement for
- Local Student – At least 75% attendance (absence with valid reason)
Criteria for Progression
Complete course and at least 7 modules obtained at least 50%; And
Meet Minimum Attendance Requirement for
- Local Student – At least 75% attendance (absence with valid reason)
Progression Pathway
Advanced Diploma in Hospitality Management (Awarding Body: Birmingham Academy)
Criteria for Award
Complete course and all modules must obtained at least 50% And
Meet Minimum Attendance Requirement for
- Local Student – At least 75% attendance (absence with valid reason)
Award
Diploma in Hospitality Operations
Awarding Body
Birmingham Academy
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12 months
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Part-time
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12 months
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Full-time
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12 months
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Part-time
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12 months
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Full-time
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12 months
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Part-time
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12 months
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Full-time