Certificate in Hospitality Services (CSM Academy International)

• Obtained at least a C6 at GCE N-levels in any subjects or equivalent.
• NITEC in any disciplines

English requirement

• At least a C6 at GCE N level or Academic IELTS 4.5 or equivalent.

Employment opportunities include a variety of posts in a range of hotels, resorts, tour agencies, and eco-tourism sites.

Internship/Industrial Attachment (Over the period of 6 months)

Food & Beverage Operations

This module seeks to equip the students to recognize the various types of food products available on the market, its uses and storage.

Some of the aspects discussed are the different food types, menus and service styles.

It also looks at the importance of correct food handling procedures and personal hygiene. This module also gives an introduction to beverage service. It looks at the history and characteristics of the various types of alcoholic and non-alcoholic beverages.

This module looks at the various service styles available, the use of common bar equipment and tools and finally the procedures to mix and serve the different types of beverages.

In addition, it looks at stock control issues associated with the hospitality industry. The student will gain practical experience in our training facilities.

Customer Services

In this module, students will learn the basic skills and knowledge required to manage customer service quality in the workplace within the hospitality context. It focuses on the need to develop pro-active approaches to service quality issues with some strategic focus

Housekeeping Operations

This unit deals with the skills and knowledge required to provide a range of general housekeeping services to guests. This module enhances the skills and knowledge required by housekeeping attendants to prepare rooms for guests in a commercial accommodation establishment.

It deals with the skills and knowledge required to work in an on-premises’ laundry in a commercial accommodation establishment.

Enhancing the skills and knowledge required to provide specialist valet/butler services in a commercial accommodation establishment. This role would generally be undertaken by experienced staff members with sound organisational and interpersonal skills.

This module deals with the skills and knowledge required to receive and store items in a range of tourism and hospitality enterprises. It deals with the skills and knowledge required to control and order stock in a range of tourism and hospitality enterprises.

This role is generally carried out by supervisors and team leaders. It deals with the skills and knowledge required to follow key hygiene procedures which apply in hospitality and tourism enterprises.

Mode of Delivery

The course is delivered face-to-face in classroom mode.

Assessment Methodology

Assignments, assessment tasks and report

Note: In case of failure of a module, the student is allowed to take up to

One supplementary assessment with payment of the appropriate fee. Modules are independent of each other.